LM
Limakatso M

1 reviews | Active since Nov 2015

26 Nov 2015, 21:05

extra charges not communicated

On November 4th, I visited a Vodacom branch in Eastgate for a deal which was two Samsung J1Aces for R169 on flexi R150. then I was told a lady called Azeb that the cell phones were not on stock, but would arrive on Friday the 6th as the special was to end on the 8th. I then called to enquire wether the phones were on stock that Friday and a Freddy answered to tell me that they was no stock of the J1Aces still. I then came later into the branch myself and some lady told me that they will only have stock on hand, on Monday the 9th and I must wait for Azeb. I asked her what would happen to my deal, she said I wouldn't be affected dispite the fact that the special was to end on the 8th. I went back on Monday the 9th, to enquire and Azeb told me that the special had already expired and she told me that she would make means for me by speaking to her marketing manager, and so she did. I was then given a contract with a connection fee of R97 and instalment of R169. I was never informed of any other fees excluded from the contract. today the 26th my account was debited with an amount of R346, when I enquired, I was then told its R199 subscription fee that is not on the contact and that was

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Replies (1)
Vodacom
Vodacom's reply26 Nov 2015, 21:13
Official
Hello limakatsomabothe,

I'm terribly sorry to hear of the bad service you received.

Please note that a consultant will make contact with you in due course to assist with your complaint.

Regards

Consumer Website Team

Best regards,