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randy W
1 reviews | Active since Jan 2014
05 Sept 2022, 17:58
Extra charges
Horrible service. My first month of fibre with vodacom. My debit order never went off as vodacom never send a debi check approval to my phone to approve on my app. A R80 fee was charge extra and I paid. I checked my emails now and again another R100 is owed. ******* service I am already ****ed and its only first month.
Helpful (0)
Replies (8)0
Replies (8)
Vodacom's replyOfficial
06 Sept 2022, 08:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Sept 2022, 08:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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randy W's updateReviewer Update
09 Sept 2022, 11:15still up until today no response......
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randy W's update09 Sept 2022, 11:15
Reviewer Update
still up until today no response......
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randy W's updateReviewer Update
09 Sept 2022, 12:16HI
I want a print out of what my installment is as I paid R80.00 extra.... The debit order came back unpaid as I ddnt accept on banking app and my bank dont allow debits without my approval.... When I signed up I signed for R500 per month its then almost R800
I want a print out of what my installment is as I paid R80.00 extra.... The debit order came back unpaid as I ddnt accept on banking app and my bank dont allow debits without my approval.... When I signed up I signed for R500 per month its then almost R800
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randy W's update09 Sept 2022, 12:16
Reviewer Update
HI
I want a print out of what my installment is as I paid R80.00 extra.... The debit order came back unpaid as I ddnt accept on banking app and my bank dont allow debits without my approval.... When I signed up I signed for R500 per month its then almost R800
I want a print out of what my installment is as I paid R80.00 extra.... The debit order came back unpaid as I ddnt accept on banking app and my bank dont allow debits without my approval.... When I signed up I signed for R500 per month its then almost R800
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randy W's updateReviewer Update
09 Sept 2022, 12:17image.png 50.19 KB
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randy W's update09 Sept 2022, 12:17
Reviewer Update
image.png 50.19 KB
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randy W's updateReviewer Update
09 Sept 2022, 12:17image.png 42.26 KB
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randy W's update09 Sept 2022, 12:17
Reviewer Update
image.png 42.26 KB
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randy W's updateReviewer Update
09 Sept 2022, 12:18image.png 42.26 KB
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randy W's update09 Sept 2022, 12:18
Reviewer Update
image.png 42.26 KB
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randy W's updateReviewer Update
09 Sept 2022, 12:19on the statement the installment is R678.99
then I got another statement with R766.60
Now I have to pay another R100, dont be flippin stupid how can that be correct?
then I got another statement with R766.60
Now I have to pay another R100, dont be flippin stupid how can that be correct?
rW
randy W's update09 Sept 2022, 12:19
Reviewer Update
on the statement the installment is R678.99
then I got another statement with R766.60
Now I have to pay another R100, dont be flippin stupid how can that be correct?
then I got another statement with R766.60
Now I have to pay another R100, dont be flippin stupid how can that be correct?
rW
randy W's updateReviewer Update
16 Sept 2022, 17:06I am still awaiting the message that was send to my banking app to approve debit order. I called numerous times and they told me I will receive message on app until today nothing and the next debit order is almost due to charge me more late fees> I am so disgusted by this service.
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randy W's update16 Sept 2022, 17:06
Reviewer Update
I am still awaiting the message that was send to my banking app to approve debit order. I called numerous times and they told me I will receive message on app until today nothing and the next debit order is almost due to charge me more late fees> I am so disgusted by this service.