******* extra charges

For anyone who doesn't know, Vodacom charges you to have caller ID, to see who calls you, which absolute ******* in itself, but when we went to the vodacom shop to get help because obviously, it did not even occur to us that this would not be an included service, they had no idea what the problem was. 3 years, we've struggled, only to find out it was never activated when we took out a new contract, not that they told us anything about this when we first got the contract. An absolute nightmare.