SL
Susanna L

1 reviews | Active since Oct 2014

12 Jan 2017, 16:46

extra charge onto my account

<p>In December last year, I have noticed an extra charge onto my account labelled as data usage For November & December 2016. I requested from Vodacom to tell me why and how much data I’ve used for I know that I did not use as a lot of data. I phoned Vodacom the very first time and a case was opened. Vodacom gave me a credit note and told me that I used the date but out of goodwill they will give me some money back.</p> <p> For the January account again they charged me for data I’m sure I did not use.</p> <p>All I require from them is a detailed bill to show me the Data I’ve allegedly used. Why must we pay for “Data” when they do not want to show us How much data is used an how is was used.</p> <p>Vodacom do not have client service They just want to take the client’s money. I will never use Vodacom ever again. </p>

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Replies (1)
Vodacom
Vodacom's reply13 Jan 2017, 07:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team