CL
Clair L

1 reviews | Active since Feb 2018

12 Feb 2018, 08:14

Extra Charge for Caller ID

I recently got a new cellphone contract from Vodacom Online. While highly satisfied with the new purchase my satisfaction quickly turned to disappointment when I realized could not \see the caller ID on incoming calls even if the number was in my contact list..

I called in to Vodacom customer care to enquire about this and I was utterly shocked to find out that viewing caller ID on contract numbers comes at an additional charge of R9.50. I feel completely cheated as none of this was explained to me when signing the contract.

Small as R9.50 pm may seem, why must I pay to see who from my contact list is calling me. 1. It is a piece of information that needs to be, but was not, explained to me. 2. No other network provider charges this fee. 3. Is it even legal for Vodacom to charge this fee?

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Replies (1)
Vodacom
Vodacom's reply12 Feb 2018, 09:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,