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JA
Justin A

1 reviews | Active since Apr 2013

04 May 2021, 12:23

Extra billing wihout consent - poor service and no support

It appears that Vodacom has allowed another device/person to add their Cellphone account onto my account wihout my permission.

I used to be billed on Average R900, I signed up for new package which totals 1097.98, however recently my bill is amounting to R2367.81, of which I can only see that 1097.98 is associated with my number and the extra amount is associated with a number I have no idea on.

How does Vodacom allow clients to add billing and get other clients to pay for their account without consent? Surely this is *******?

I have tried to call numerous time but the Support at 3 branches and call center are totally useless, not one person can assist or steer me in the right direction, worse service ever and I have been loyal client for over 20 years.

0
Replies (2)
Vodacom
Vodacom's reply04 May 2021, 14:05
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JA
Justin A's update11 May 2021, 14:43
Reviewer Update
Days later and still no response or contact. The service from @Vodacom is non existent, and trying to find answers to to why I need to pay for someone else's account and how this can happen without consent is truly beyond me. Poor business practice, no service, no support or after sales assist.