Extra bad customer service

Vodacom just blocks you without any communication. My internet is blocked its been 3 days. There was ***** done in my name, they took an iphone 15 which I still blame vodacom for their negligence because none of my details were confirmed. I reported to their ***** department and then even my fibre is blocked which I stated clearly on my statement that I am aware of that one account. Ive been calling vodacom requesting for help to unblock my accout but they keep on transferring me from one person to another, and ended up blocking the number I was using to call with I had to use mtn number which is charged to call. I havent got help and it seems like no one is willing to unblock my fibre. I am paying every month for this fibre and they wanna charge me for cancelling the contract for their bad service.