CM
Caleb M
1 reviews | Active since Jul 2019
14 Sept 2020, 09:40
Extra airtime given when recharging?????
I bought R15.00 airtime to access the 3 days V to V calls for R12.00 but before i got it they gave me an extra R15.00 to use for today, I called 1 vodacom number and spoke for 8 minutes and 55 seconds. Now my airtime is R8.98 left..... I need to make extermely important calls and I'm Gauteng and my parents are in Limpopo. now the amount left wont give me the 3 days promo. can you please tell me whats going on with my airtime and what should I do in the meantime???????
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Vodacom's replyOfficial
14 Sept 2020, 09:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Sept 2020, 09:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Sept 2020, 16:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you according with regards to your query. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Sept 2020, 16:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you according with regards to your query. Regards Consumer Website Team
Best regards,