************ Practice from VODACOM

Vodacom is perpetuating ************ tendencies wherein contracts are entered into by *********'s using current or previous vodacom customers.

When it happened to me, I asked for audit trail as far as: 1. when the contract was entered to? 2. where was the service rendered? 3. how was the device collected or delivered? 4. who was the Vodacom agent facilitating the contract? 5. where are voice/video recordings? None of these questions were answered, even after I logged a complaint with them AND IT IS AT THIS POINT THAT THEY OUGHT TO HAVE STOPPED AND CANCELLED THE CONTRACT, IF THEY ELECT TO LEAVE IT ACTIVE FOR PURPOSES OF INVESTIGATING THEN I SHOULD NOT BE HELD RESPONSIBLE FOR THE COST. I did not authorise Vodacom to debit my account and somehow **********ly my account was debited, which I stopped and informed Vodacom when I realise nothing is been done to resolve this matter. Months went past and my complaint remained unresolved. Now they have send me to a their legal firm (Hammond) to ****** monies from me for an invalid contract. They have not produced any audit trail on how the contract was entered into. Vodacom knows better that there are regulatory requirements that they must comply with regarding any relationship they enter into with consumers.To date I have not been provided with any proof of this contract. Vodacom either deliberately ****** monies from consumers or promotes and provides enabling platform for its partners/agents/outlets, present or former, to de***** consumers. They have no interest in stopping this activity because it is a revenue stream (*******) for them. VODACOM HAS MEANSs to trace (legally so) where the devices and the service is used within a short period of time. VODACOM HAS MEANS to identify the outlet claiming to have facilitated the contract. they have voice and video records. Clearly Vodacom controls are purposefully ineffective and Vodacom is failing to comply with regulatory requirements. The regulators must approach them because Vodacom 's contract products and services are a risk and perpetuates crime. They don't address ********** within their business but rather encourages them by doing nothing and claim monies from consumers through their legal representative HAMMOND. HAMMOND are doing injustice to ordinary people by ******ing monies for invalid contracts. In my case I strongly believe the culprit is one of the staff member at Vodacom Centurion Mall outlet. All your computers are on the network and Vodacom can identify the staff who performed this ********** activity. Now I must be inconvenienced with some litigation NOT of my own doing. VODACOM screening of its staff is poor, the ********** are within the outlets.