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Christopher C

1 reviews | Active since Feb 2021

06 Mar 2023, 08:58

******ionate charge

I miscalculated and my debit order didn't go through which was my own fault. They then charge R100 for this minor glitch. How is this ******ion allowed against a bill of R316 so really an exorbitant percentage of the value? It really makes you dislike the company and welcome the opportunity to go elsewhere at the end of the contract. Seething!

0
Replies (3)
Vodacom
Vodacom's reply06 Mar 2023, 10:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply06 Mar 2023, 11:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note, when your debit order is returned unpaid you will  pay a penalty fee of R100,88. Regards Consumer Website Team

Best regards,

CC
Christopher C's update06 Mar 2023, 15:07
Reviewer Update
So ******ion? Wow. Disgusting and no help whatsoever other disliking your company.