JK
Jaun K

1 reviews | Active since Jun 2012

06 Sept 2018, 17:42

******ion of pensioners!

For almost 2years now I have been trying to have Vodacom cancel a contract that was never given permission to activate. After the contract term almost expires we are still waiting for feedback. Sad thing is that this was done to my pensioner mother which pays every month for services she does not use otherwise her cellphone contract will be discontinued and threatened with leagal action if not payed.

0
Replies (2)
Vodacom
Vodacom's reply06 Sept 2018, 18:34
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Sept 2018, 09:35
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved.

Regards

Consumer Website Team