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VW
Victor W

1 reviews | Active since Jun 2010

02 Aug 2018, 10:40

******ion money paid now how about service

Okay now that I have paid my ******ion payment to you whilst you were "accommodating" me as a client. I want my two days back that i have lost when I bought a 14 day data package for R100. And dont even come and tell me your system wont allow, if i cant get my two days then i want a refund due me not getting my full service which I paid for by my main subscription as well additional "levi's" And dont call me if you dont want to give proper client service which you would be accountable for!!!

0
Replies (4)
Vodacom
Vodacom's reply02 Aug 2018, 10:52
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

VW
Victor W's update02 Aug 2018, 17:10
Reviewer Update
Thought so, just a computer generated response!!! Showing your real colours towards your small client's, not important at all. I will make sure that you are reminded of the fact that you SUCK in customer service!!!
VW
Victor W's update03 Aug 2018, 14:27
Reviewer Update
You shine in your absence with customer service. Just glad that you cant proof my wrong and for the rest of your accommodating service for customers!!! You SUCK big time, I will take this to other platforms, watch this space!!!
VW
Victor W's update16 Aug 2018, 16:12
Reviewer Update
So the FB team listened (maybe more of reading) my complaint and rectified to R100 paid for data. I appreciate it however why do one need to stir and shout and make threats for some one to listen or provide a measurable service for the money that was paid to a service provider. Also not dissing the call received from HP sup who actually tried. But get that so called supervisor away from the helpdesk call centre and phone who is "accommodating" clients. You are giving your employer a bad name and your attitude stinks.