******ion from Vodacom for a year.
I have a bill that averages R5500 a month with Vodacom. I cancelled one line, and have not used it for 9 months they are charging for a line I have complained I want cancelled. My bill is right now R6277.00 & I have refused to pay the bill & demanded a refund of R6.9K for the last 5 months they are charging me for this line. I have 9 people I have called, requested the line cancelled & nothing has been done!
I have had enough of Vodacom’s ********** business practice. THEY expect me to prove that they didn’t take the request, & yet they cant even provide a reference number when I call on a regular basis.
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Replies (1)Vodacom's replyOfficial
12 Jun 2020, 17:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jun 2020, 17:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
