******ing Money From Pensioners

<p>Two of your clients tried to upgrade remotely and it has been a disaster. One contract was upgraded but the client did not receive a phone. Thus she is paying extra at this stage for her old phone. The other received a new phone but now he has two contracts with you. His old contract was not upgraded. They have both tried repeatedly to set this right. The first wants the upgrade cancelled. The other wants the new contract cancelled. But all they get are *********** customer relation officers and dead ends. Both clients are senior citizens. Both are paying for services they cannot use or did not want. This extrotion needs to stop immediately!</p>