TM
Tryphinah M
1 reviews | Active since Oct 2020
19 Oct 2020, 14:52
Extension of contract without my approval and signing.
Contracts without signing. Vodacom upgraded /extended my contract without my approval and WITHOUT an option to get a new cellphone. Many calls have been logged and closed without any resolution. When I call they take me to different departments without any resolution. This is now frustrating because I'm Now I'm sitting with a debt and listed at ITC. They promised to call me, even today they haven't come back to me but they keep on sending me an airtime monthly and not cancelling that ******* contract. This is unacceptable and I don't know who to call now.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 Oct 2020, 16:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Oct 2020, 16:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TM
Tryphinah M's updateReviewer Update
10 Nov 2020, 22:59Good day, thank you for the response
And for passing the credit,i really appreciate ,Niw the issue is that the Account is still OPENED . Please close it because I'm still going to receive the airtime WHICH still going to take us back again.
And for passing the credit,i really appreciate ,Niw the issue is that the Account is still OPENED . Please close it because I'm still going to receive the airtime WHICH still going to take us back again.
TM
Tryphinah M's update10 Nov 2020, 22:59
Reviewer Update
Good day, thank you for the response
And for passing the credit,i really appreciate ,Niw the issue is that the Account is still OPENED . Please close it because I'm still going to receive the airtime WHICH still going to take us back again.
And for passing the credit,i really appreciate ,Niw the issue is that the Account is still OPENED . Please close it because I'm still going to receive the airtime WHICH still going to take us back again.
TM
Tryphinah M's updateReviewer Update
10 Nov 2020, 23:02Thank you for the feedback and the passing of credit. The issue now is that you left the account opened. Please close it because I'm still going to receive another airtime and that is going to take us back to the same issue.
TM
Tryphinah M's update10 Nov 2020, 23:02
Reviewer Update
Thank you for the feedback and the passing of credit. The issue now is that you left the account opened. Please close it because I'm still going to receive another airtime and that is going to take us back to the same issue.