Extension of contract

It’s become tiresome. I have called the call centre and have to been to the walk in stores a number of times with no solution or way forward. I’m sent from pillar to post.

I was advised that my account is not up to date which came as a shock as Vodacom usually debits my account on a monthly basis. I went through my statement and realised that they hadn’t debited, after querying I was told that I changed payment method to cash which was incorrect.

Fast forward I asked them to debit the outstanding amount (a lump sum) of which they did. I was then advised that my contract has been extended for a further 6 months ( contract expires July 2022 as to December 2021)

No tangible reasons are provided as all payments were made. I was called by an agent a few months who failed dismally to explain nor provide a way forward.

It’s extremely unprofessional as I have been with Vodacom for 14 years and have had 4 contracts with them.