EXTENDED UPGRADE

on August I noticed that my contract was extended and I called the call centre to find out why, they told me that someone had upgraded on my account, I then went to the branch in North Gate and they said told me that they don't understand why it was like that and they will do the investigations but it has been a month now and I have not received any feedback. I was supposed to upgrade this year in December and it has been extended to next year April. I need answers now, I have been patient enough, how can it take more than a month to find out what has been done to my account.<br> <br> below is the ref no that was sent by the North Gate consultant to Trade Partner Admin.<br> <br> Sent: 05 August 2015 05:26 PM<br> To: Annastacia Thusi (Retail)<br> Subject: EC-0WHL-3VSV8M upgrade query(thandi )<br>