Extended contract

I have been with Vodacom for 14 years abs have had 3 contracts. I’m having serious challenges with my current contract. Vodacom sometimes does not debit from my account. I’m told it was changed to cash payment! Without my consent!

I’m called by Vodacom saying my contact hasn’t been paid for XX months, I ask Vodacom to debit the outstanding amount and capture my account as debit order.

It hasn’t been done! I know notice Vodacom hasn’t debited again this month! I call in and I’m told the debit order bounced back! On the 17th and the 25th! There’s no way I would have insufficient funds on the 17th and the 25th as I get paid on the 15th!

My contract is suppose to end in December 2021, now I’m told that it will end July 2022 as there was missed payment

1. Vodacom failed to debit me after requests a number of times 2. The outstanding amount was paid why is my contract extended?

I’m disgusted by Vodacom! You have no care for loyal customers!

On