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Duduzile M
1 reviews | Active since Dec 2016
06 Jan 2025, 21:20
Extended a phone contract without my permission
An agent called me after asking for a letter confirming that I have fully paid my contract since my it was handed over to the lawyers,then he explained to me that Vodacom won't able to terminate my router contract and my contract has been extended to 2027.
My invoice has a new red contract that I never took. Can the company called Vodacom kindly terminate the contract because I never agreed to it and they must continue blacklist my name on their databases. I want nothing to do do with this company.
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Replies (3)DM
Duduzile M's updateReviewer Update
06 Jan 2025, 22:53I asked Vodacom for my paid up letter and you refused. Then you put a 36 month contract in my name which doesn't make sense at all. How can I pay R200 for a 650 mb and 50 minutes call what what. The money for a handset that is included is for which phone? I want the contract to be terminated asap because it was taken under false pretences. I really hate Vodacom,you blacklisted my name then you don't want to give me my paid up letter. I want nothing to do with you.
DM
Duduzile M's update06 Jan 2025, 22:53
Reviewer Update
I asked Vodacom for my paid up letter and you refused. Then you put a 36 month contract in my name which doesn't make sense at all. How can I pay R200 for a 650 mb and 50 minutes call what what. The money for a handset that is included is for which phone? I want the contract to be terminated asap because it was taken under false pretences. I really hate Vodacom,you blacklisted my name then you don't want to give me my paid up letter. I want nothing to do with you.
Vodacom's replyOfficial
07 Jan 2025, 08:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jan 2025, 08:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
DM
Duduzile M's updateReviewer Update
13 Jan 2025, 09:11 Why does my credit score account says I have an unsettled debt for Vodacom. I am really tired of Vodacom and not only they are adding contracts in my name without proper explanation. I want the contract to be terminated. Vodacom has tarnished my name for a yearlong now.
DM
Duduzile M's update13 Jan 2025, 09:11
Reviewer Update
Why does my credit score account says I have an unsettled debt for Vodacom. I am really tired of Vodacom and not only they are adding contracts in my name without proper explanation. I want the contract to be terminated. Vodacom has tarnished my name for a yearlong now.