Exremely BAD Service at VODAWORLD withouth compensating a client

I took my phone in for repairs about three weeks ago at Vodaworld. i was notified through sms that the turn around time for the query would be 7 days. i received no correspondence within that time up until i went personally to make a follow up last week friday. i was then told that the lady who assisted me did not give me the insurance form to fill in hence the delay. Yesterday i went to check on my phone, the manager in charge send me to a counter where i'm suppose to get my phone. at the counter, the consultant said the request has to be authorized and there are currently no phones available in store. now the arrangement was, the phone be delivered to my workplace seeing i've been doing the run around. instead i get the call that i have to come collect the phone myself on friday. All Vodacom is saying 'we apologise for the inconvenience' why am i not compensated for the inconvenience caused by vodacom??? 1.almost three weeks in waiting, 2.insurance form not filled in time which caused an inconvenience and delay to a client, 3.was told i can get my phone at the counter when the phone was not even there, 4 now i have to come collect the phone myself