AR
Azwidivhei R
1 reviews | Active since Jan 2020
14 May 2022, 10:21
Exposing my personal information
Vodacom gave someone my number that I have been using for more than 15 years . My employer send info on that numbers with my ID numbers and my company numbers and all the creditors uses the same numbers. I wonder how Vodacom can be so negligent and expose my info just like that. They are obliged to protect my info
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 May 2022, 10:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 May 2022, 10:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
16 May 2022, 12:13 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly refer to the inactivity rule which states that should the number not be used by you for a period in excess of 120 days (four months) the number will be deleted.
Regards Consumer Website Team
Regards Consumer Website Team
Vodacom's reply16 May 2022, 12:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly refer to the inactivity rule which states that should the number not be used by you for a period in excess of 120 days (four months) the number will be deleted.
Regards Consumer Website Team
Regards Consumer Website Team