1 reviews | Active since Aug 2019
ExploreApp - airtime ****** while Vodacom stood by and watched
Found out why my airtime was running out so fast and it turned out it was because of a content subscription or "wireless application service" called ExploreApp that was taking R7 a day. I had never signed up for this and if I had, Vodacom never did the double opt-in that they claim they do. However, they apparently happily charged me R7 a day for 9 months now without ever so much as a warning. (I do get a million messages about my data, though: "You have less than 100MB left! You have less than 50MB left! You have less than 20MB left! etc.)
Also, Vodacom does not provide pay as go you customers with itemized billing, so you are never really sure what's using up your airtime. Obviously transparency is not one of Vodacom's values. I asked for an overview of charges 4 times and they just ignore it every time and tell me to contact WASPA.
Getting the money back is a pain because Vodacom takes no responsibility and instead asks you to contact WASPA. If they really cared they would do this on your behalf. Obviously they are in cahoots with these ********** content providers. Vodafone probably gets a portion of this R7 a day which is why they are in no hurry to help prevent this kind of *****.
For anyone else looking to get back their money through WASPA (***): - the provider ID of the WASP that owns ExploreApp is NETSMART - the category code is CC_FEEN
They did let me know in a previous communication thread that itemized billing is available AT R11 A MONTH via their website (not their app)! This means not only do they let Netsmart ***** your airtime and not do anything about it, if you want to get a statement that shows you how much they stole, you need to pay R132 for a year of statements!
Obviously itemized billing information is already in their systems and it doesn't cost them a cent to access it. It's just another way they can take more money from you. If you want to feel like a walking ATM machine, definitely go with Vodacom!
They did let me know in a previous communication thread that itemized billing is available AT R11 A MONTH via their website (not their app)! This means not only do they let Netsmart ***** your airtime and not do anything about it, if you want to get a statement that shows you how much they stole, you need to pay R132 for a year of statements!
Obviously itemized billing information is already in their systems and it doesn't cost them a cent to access it. It's just another way they can take more money from you. If you want to feel like a walking ATM machine, definitely go with Vodacom!
Also, they claim their double opt-in system works fine because they tested it and if it didn't work they would be getting lots of complaints. I guess they haven't seen all of these complaints:
- https://www.iol.co.za/pretoria-news/unrequested-content-is-your-baby-***5
- https://www.hellopeter.com/vodacom/reviews/subscribed-to-wasp-services-without-my-knowledge-or-permission-***
- https://www.hellopeter.com/vodacom/reviews/exploreapp-***
- https://mybroadband.co.za/forum/threads/vodacom-callcenter-operators.***/
- https://twitter.com/Vodacom/status/***
and there's probably many more cases where people haven't realised they're being ****** yet, or they didn't put their complaint online.
Vodacom could have used this opportunity to improve their service. But instead they just dig in their heels and tell the customer that the customer is wrong and Vodacom is doing everything right.
Farewell, Vodacom...
Also, they claim their double opt-in system works fine because they tested it and if it didn't work they would be getting lots of complaints. I guess they haven't seen all of these complaints:
- https://www.iol.co.za/pretoria-news/unrequested-content-is-your-baby-***5
- https://www.hellopeter.com/vodacom/reviews/subscribed-to-wasp-services-without-my-knowledge-or-permission-***
- https://www.hellopeter.com/vodacom/reviews/exploreapp-***
- https://mybroadband.co.za/forum/threads/vodacom-callcenter-operators.***/
- https://twitter.com/Vodacom/status/***
and there's probably many more cases where people haven't realised they're being ****** yet, or they didn't put their complaint online.
Vodacom could have used this opportunity to improve their service. But instead they just dig in their heels and tell the customer that the customer is wrong and Vodacom is doing everything right.
Farewell, Vodacom...