Exploiting the Elderly and Refused Cancelation

The Retention Department cruely exploit elderly customers by blatantly refusing to listen to my elderly mom, completely using utterlt aggressive tactics to confuse, fool and scare the customer into getting contracts they don't need, THEN calling 2days after say what was offered no longer valid, the offering Bluetooth devices useless item. Then offer a rooter with wifi, but not properly explaining that the rooter comes without a sim.

Honestly had the same aggressive Retention experience, your service, prices and signal had been in a downward spiral. But listening to the lengths ur staff took to humiliate an elderly customer is sick, heartless and unprofessional