Exploiting Loyal Customers

Vodacom blocked my phone without notifying me last week. When i called i was told i'm being charged R100 every month because my debit order is returned, this DESPITE the fact that i actually PAY but i'm on a cash payment because i lost my job. I explained to the call centre agents to put me on cash payment because i'm freelancing and PAYING my account.<br> <br> I've been with vodacom for as long as i can remember and how slow must the accounts people be to keep debiting an account over and over ... surely they can see i'm STILL paying. When they duplicated their debits in Jan this means they charged me R200. WOW! And this morning i get a bill for a whooping R 4526 what the hell for?!! Has my contract been cancelled? Without me being notified AGAIN? Is this how a telecomms company comminicates with customers? I'm beyond upset and after this would never recommend vodacom to ANYONE...<br> <br> Can someone call me and get this mess fixed?