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Tanya K

1 reviews | Active since Dec 2013

18 Sept 2024, 10:55

Exploiting elderly clients

We have been trying to sort out ***** on my elderly mother's account for months now. Back and forth hours on the phone and no answers, progress or cancelation of the *****ulent Sim cards and phones that were returned the next day.

It is unacceptable to de***** elderly pensioners like this. With no help and support, one robot to the next, now due to security no one is available yet again. After another 30mins on calls.

Bad service and ********* behavior.

0
Replies (3)
Vodacom
Vodacom's reply19 Sept 2024, 08:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply26 Sept 2024, 12:15
Official
 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have tried to reach your mom few times on *** however the phone just ring once than disconnects. We have rep**** to the account holder via email address: ***
Regards,  Consumer Website Team

Best regards,

Vodacom
Vodacom's reply09 Oct 2024, 19:03
Official
Dear Tanya,
Kindly note we have now received the information we requested for from the account holder and have tried to reach you again telephonically with no success. We will try to contact you again tomorrow.  Regards,  Consumer Website Team

Best regards,