Exploiting elderly and not communicating the actual price to be paid for upgrading (premotion offer)

Good day See attachment for my receipt that I pay on the 06.06.2022 at the Vodacom shop in Woodlands Pretoria. I would like to complain regarding the service we received at Woodlands Vodacom shop. When I renewed my contract on 06.06.2022 they informed me that there is a special for x2 phones. We (the person helping me, a close friend) took the phones A12 x2. My number ***9 – NOBODY informed us that there will be an extra sim card – number *** that I will have to pay an extra R70.00 per month. My account every month is R397.98 – where we signed for R327.98 to be deducted every month. My friend and I frequently asked the person upgrading the phone if there will be any other expense?? Many times! Yesterday on the 21.09.2022 Melissa phoned me and informed me that I have a router for R99.00 that I do not have and keep on saying that it's on my account. A router???? How, where? I phoned the Vodacom help line – spoke to Reshana on 21.09.2022 at 16h10. She informed me that I have a Smart S+ contract with 200 sms, 650 data and 200 min talk time. She also informed me that there is a R70.00 deducted from my account for the second sim card that I am not aware of. I wanted Reshana to cancel that sim card ***), but she put me through to the cancellations (***). She also confirmed that there are no other charges on my account of R99.00 that Melissa (that I have a router.....) was telling me about. Why would she suddenly phone and ask me about a router. I don't even know how or what a router is. I spoke to Jewell about the cancellation on the 21.09.2022 at 16h22 till 16h50 – the more I try to cancel the sim card ***) he keeps on trying to sell me more products that I am not interested in. I am 81 and I am happy with my contract like it is. Paying R327.98 per month. He wants to sell me more data. Why? As I said I am 81 years old and would never in my lifetime use 15G of data per month. I also do not use social media. I am a pensioner and must look at my expenses. At the end of the day, he could not cancel that sim card and now I need to phone again to cancel that sim card. I think he was very unprofessional by continuing to try to sell me products that I do not want. The more I try to convince him that I do not want that sim card he keeps on telling me that I am missing out on a special. I also would like to know the R70.00 that’s been deducted from the 06.06.2022 till the 31.09.2022 – are Vodacom going to refund me because they did not inform us regarding the R70.00 extra every month on the account. As referred to above, signing only for an amount of R327.98 per month. I would like to get feedback on this regard and if I do not receive any feedback, I will post this on Hello Peter and write a letter to the consumer (Onbusman). This is unacceptable. I really feel that you need professional staff to assist with cancellations – not staff that keep on insisting to sell more product to you and get upset if you do not want to take the special.

I will also be visiting the Woodlands branch to discuss the matter with the sales person. Funny, with my friends special on two phone contracts, the R69.00 gets deducted as a discounted price on her sim card.

Loy Archer Helping friend Cindy Eksteen *** Helping friend Annamarie Ernst ***