Exploiting Customers

My Vodacom contract expires 16 October 2021. i phoned in on 1 July 2021 to give notice so long that y contract will be cancelled on the !6 October 2021 which is my 24 month term. The consultant advice that i should phone in September and they will cancel it, its not necessary anymore to give a notice on a contract. i phone in today, first consultant cut the line, the second cancellations consultant i spoke to said my contract will only end 31 October, i disputed that because my contract ends 16 October and i will not pay a full month, i wanted to downgrade my vodacom contract because of covid but vodacom couldn't care less, you cant down grade although they mention it on some of their adds. the 3rd consultant i phoned, after 43min of constant arguing they put my cancellation in for 16 October 2021 which they can do, they take advantage of people to get more money out of them and constantly trying to manipulate a customer to upgrade when they made it clear they don't want the contract!! why should i have argued and wasted an hour of my time for something that could have been solved in 5min. I would not recommend them to anyone, they are just another dishonest corporate business that exploits their customers!