WS
Werner S

1 reviews | Active since Sept 2014

23 Feb 2023, 17:05

Exploiting Customers

Consultants just sell to get commissions and not in the best interest of the client. Customers are ill advised regarding options causing endless problems. I tried to cancel the upgrade (sim only) within the 30-day cool off period, and I am being sent from pillar to post by your staff. Now I have to visit the originating branch to fix the nonsense. In today's age of technology. Can you believe it!! Ombudsman, here I come!! #Brooklyn Vodacom!

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Replies (1)
Vodacom
Vodacom's reply24 Feb 2023, 07:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team