LE
Leon E
1 reviews | Active since Jan 2021
01 Jan 2021, 07:08
Exploiting and misleading
I am a pensioner I renewed my contract Nov 2019 without taking any device, to be on a month to month basis only, if I decide later I want to cancell or switch to pre paid, which the shop assitant assured me it will be done, only to find out last year 2020 I am on a 24 month contract expiring Jan 2022, if I want to cancell my contract I will have to pay up front R7000. Vodacom helpline is useless, eventually getting to talk to someone, they are reluctend to assist, I can no longer afford paying R980 pm, only for calls and data usage- please help
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Jan 2021, 10:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Jan 2021, 10:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
LE
Leon E's updateReviewer Update
01 Jan 2021, 12:43Thank you Vodacom much appreciated if the assistance was avaible at first with my query would this complaint totally be unnecessary for, it seems Vodacom strives on complaints by unhappy customers, but thank again
LE
Leon E's update01 Jan 2021, 12:43
Reviewer Update
Thank you Vodacom much appreciated if the assistance was avaible at first with my query would this complaint totally be unnecessary for, it seems Vodacom strives on complaints by unhappy customers, but thank again
Vodacom's replyOfficial
13 Jan 2021, 13:57Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, upon further Investigation, regrettably a 24 month contract was signed at the store which you will be liable for. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Jan 2021, 13:57
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, upon further Investigation, regrettably a 24 month contract was signed at the store which you will be liable for. Regards Consumer Website Team
Best regards,