MW
Megs W
1 reviews | Active since Nov 2018
24 Aug 2020, 10:33
EXPLOITATIVE SALES AND ZERO CUSTOMER SERVICE!
Vodacom call centre did an upgrade with my mother and sold her a totally inappropriate package in spite of having 20 years of call history for their guidance. They didn't even ask what type of phone she had - (she has an old Nokia that is not a smartphone) When I try and correct the issue their customer service is totally non existent - they tell you they will phone at 11am Sat when I have driven all the way to my mom - they never call. Absolutely disgusted in your lack of customer service and your exploitative methods!!
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Vodacom's replyOfficial
24 Aug 2020, 12:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Aug 2020, 12:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MW
Megs W's updateReviewer Update
24 Aug 2020, 12:45Well that consultant was of no assistance whatsoever. So whats your next move? '- just remember that the error is Vodacom's problem
MW
Megs W's update24 Aug 2020, 12:45
Reviewer Update
Well that consultant was of no assistance whatsoever. So whats your next move? '- just remember that the error is Vodacom's problem