Exploitation of the Elderly

Complaint: Vodacom Exploiting Elderly Customers

I am outraged by Vodacom’s ********* call centre practices that deliberately target vulnerable elderly people. My mother, who struggles with cognitive issues, has been pressured into taking out more than five contracts she does not need, understand, or use. This is exploitation, pure and simple.

I have repeatedly contacted Vodacom, asking them to remove her from their calling list and to flag her account so she is protected from further predatory sales. Despite these requests, Vodacom continues to call her. I have also written to Vodacom directly, but they have ignored my appeals.

This is not just poor service — it is exploitation of the elderly for profit. Vodacom is failing in its duty of care to protect vulnerable customers, and instead is taking advantage of them.

I demand immediate action: - Cancel all unnecessary contracts signed under these circumstances. - Flag her account permanently to stop further calls. - Provide a formal response acknowledging this issue and outlining steps Vodacom will take to protect elderly customers from predatory sales tactics.

Vodacom’s silence and inaction are unacceptable. Elderly people deserve protection, dignity, and respect — not to be treated as easy targets for profit.