PC
Potgieter C

1 reviews | Active since Oct 2016

02 Oct 2016, 06:31

Exploitation is at the order of the day

<p>Vodacom put a debit order through on the wrong day and then penalised me when the debit order did not go through with a R100. I have been with Vodacom for 6 years, why they changed the debitorder date only they will know. I asked them to cancel the debit order as I will rather then pay it over the counter but every month for a couple of months they kept on putting it through and penelising me .They then cut my line because I was in arrears with one of the penalties. This after I was paying them every month over a Vodacom counter on the 1st of every month. After numerous calls for numerous months they kept charging me. Worse part is they suddenly have know knowledge of previous calls even though they answer their phone with a recording stating "this call may be recorded for quality services". I dont know what quality, because their service towards me is to exploit me.</p>

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Replies (1)
Vodacom
Vodacom's reply03 Oct 2016, 07:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team