Exploitation

With utmost dismay and disappointment, i wish to bring to your attention the regardless exploitation of vodacom.While i was in overseas,on 9th Nov 2015 I called vodacom to assist in activating SMS roaming.On the 12th after 3 days I received a vodacom alert saying that my bill exceeded R3856,79. Where as I didnt use internet or made calls.Then and there I called Vodacom and explained.They asked me to disable data usage on the phone which i did.31st Dec.vodacom debited my account R 8368,75 which is my pension.Since then I have been calling day by day but all in vain.No responsible person to answer the calls.They are playing hide and seek by saying it is under investigation.After very many calls i managed to get a statement in Feb.showing 193 MB used.Request you humbly to pursue the matter and save innocent customers from Vodacoms exploitation.Now 4 months elapsed.Either this dispute sorted out or I take it further.Thanks.