KT
Kimberly T
1 reviews | Active since Nov 2017
02 Jul 2019, 09:26
Explain
June 2019 I app**** for a resubmission of a debit order since it failed on the 1st of the month. R526 was deducted from the account, the additional money was because the 1st debit order didn’t go through and I understood that because I normally pay R398. 2nd July again R526 was deducted from my account and I don’t know why because the arrears were settled.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Jul 2019, 08:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jul 2019, 08:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Jul 2019, 10:45Dear Customer,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We tried calling, however was unable to get hold of you after numerous attempts. Kindly let us know should you still require further assistance, alternatively contact our call centre on 082 135.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We tried calling, however was unable to get hold of you after numerous attempts. Kindly let us know should you still require further assistance, alternatively contact our call centre on 082 135.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team.
Best regards,
Vodacom's reply09 Jul 2019, 10:45
Official
Dear Customer,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We tried calling, however was unable to get hold of you after numerous attempts. Kindly let us know should you still require further assistance, alternatively contact our call centre on 082 135.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We tried calling, however was unable to get hold of you after numerous attempts. Kindly let us know should you still require further assistance, alternatively contact our call centre on 082 135.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team.
Best regards,