AS
Andrea S

1 reviews | Active since Aug 2018

27 Dec 2019, 00:37

expiring my data which is only suppose to expire the 22 JAN 2020

Hi there to whom it may conern. I understand that my data bundle only last for 30 days when i do a top up, right. BUT here is the thing i received a reminder that my data will expires on the 22 Dec that is what i read quickly (expires on the 28-12) so what i did i did a topup for R149 on the 22 Dec that will give me a month data, now im sitting with 1024.00MB that is going to expire on the 2019-12-28. so whats up with that isnt it suppose to expire on the 22 Jan. So i paid for nothing R149. which i think is braking your T&C

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Replies (1)
Vodacom
Vodacom's reply27 Dec 2019, 07:21
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team