Expired Voucher

Item: Vodacom
Rating: 1
Author: Nikita B

I purchased a voucher from the Vodabucks store, I received the voucher code, tried to redeem it immediately, however, the voucher is expired.

I have spoken to 4 different agents and I still haven’t received feedback or any assistance, every time I call, the agent says "we will escalate the matter" or "we are still waiting for feedback".

Helpful (0)

Replies (2)

Vodacom's replyOfficial

13 Mar 2024, 14:06

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply13 Mar 2024, 14:06

Official

Nikita B's updateReviewer Update

14 Mar 2024, 11:29

”Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance, alternatively contact our call centre on 082 135(free call from Vodacom sim).

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team“

This is not true at all. I haven’t received any calls or emails from Vodacom.

Nikita B's update14 Mar 2024, 11:29

Reviewer Update

”Dear Customer,

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team“

This is not true at all. I haven’t received any calls or emails from Vodacom.