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Faan B
1 reviews | Active since Nov 2014
09 Sept 2024, 13:01
Expired Vodacom contract seems not to expire.
I had a 2 year data and router contract which expired in December 2023.Vodacom kept on collecting R608 pm from my bank debit order. Upon contacting the on 09/09/24 I was informed that they would only cancel taking my money if I agreed to pay another R608 in October.Surely an expired contract means it has just that. This is ********* to the extreme Anyone else with a similar experience?
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Vodacom's replyOfficial
10 Sept 2024, 08:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Sept 2024, 08:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team