Expired data
<p>On th 1st of May I bought 1GB data from Vodacom that would expire in 14 days. I received a sms stating that the data expires on the 14th May. On the 3rd of May it already expired without warning. I contacted customer services, they told me that they queried the situation. Seems like nothing has been done to rectify the problem. Nobody comes back to me regarding the situation.</p>
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Replies (3)
Vodacom's replyOfficial
04 May 2017, 13:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 May 2017, 13:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
05 May 2017, 08:28I still haven't received a call from customer care. This is a big inconvenience as I need the data.
's update05 May 2017, 08:28
Reviewer Update
I still haven't received a call from customer care. This is a big inconvenience as I need the data.
Vodacom's replyOfficial
05 May 2017, 09:40Good day, as per our telephonic discussion the Hellopeter matter has been resolved.
Please accept our sincerest apologies for the inconvenience caused. You may your rating on Hellopeter.
Regards
LA
Best regards,
Vodacom's reply05 May 2017, 09:40
Official
Good day, as per our telephonic discussion the Hellopeter matter has been resolved.
Please accept our sincerest apologies for the inconvenience caused. You may your rating on Hellopeter.
Regards
LA
Best regards,