TM
Thuleleni M
1 reviews | Active since Jan 2021
04 Jan 2021, 10:24
Expired contract with active debits
I had a contract with Vodacom for 2 years which expired in October 2020 prior to the contract expiring i called their customer service and cancelled the contract, however the still debited funds from my account in November, I called them on the 15 of December 2020 and logged a query with ref *** however no one has contacted me regarding this and now when i call them i am taken from pillar to post
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Jan 2021, 12:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jan 2021, 12:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Jan 2021, 17:09Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been in contact with the relevent department and cancellation has been processed successfully. Your reference number is ***.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Jan 2021, 17:09
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been in contact with the relevent department and cancellation has been processed successfully. Your reference number is ***.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,