VS
Venessa S

1 reviews | Active since Mar 2014

17 Feb 2015, 17:53

Expired Contract still being deducted

Went into a Vodacom outlet on 17. February to check why my account is still so high even though the one of the contracts on my account expired. I was told by the Vodacom Sales person that this contract expired in June 2014 already and that I have to contact the cancellations dept. This particular outlet also mentioned that it is highly <br> ******* to deduct any amount when the contract expires. I was told that I am protected by the consumer protection act, when it comes to expired contracts. I called immediately and was told by Sipho in the cancellations dept that he will cancel the contract but will not get a refund. This is not acceptable and would just point out that they have *******ly deducted for past 8 months. Pathetic.

0
Replies (1)
Vodacom
Vodacom's reply18 Feb 2015, 06:21
Official
Hello Whatnot,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team