GN
Gary N

1 reviews | Active since Mar 2017

08 Mar 2017, 14:54

Expired contract - STILL BEING BILLED

<p>Over the course of the last 18 months I have been trying to get clarity ( through the call centre and going into the waterfront store) ,on the status of my childrens contracts and numbers</p> <p> </p> <p>Numbers as follows – ********** 94, ********** 1677, ********** 616 and finally , ********** 735…..</p> <p> </p> <p> I am APPALLED at the fact that Vodacom DO NOT only not notify their clients when contracts come to end ,BUT ALSO CONTINUE TO BILL THEM !!How many clients are continuing to pay for services they are not receiving ??</p> <p> </p> <p>This is in direct contravention of the NCR legislation and unfair on clients who TRUST you as a leading service provider.</p> <p> </p> <p> </p> <p>Please send me a form of formal response with respect to a refund </p> <p> </p>

0
Replies (3)
Vodacom
Vodacom's reply08 Mar 2017, 15:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Mar 2017, 14:30
Official

As per telephonic discussion,feedback provided.

Regards

FM

Vodacom
Vodacom's reply17 Mar 2017, 14:31
Official

As per telephonic discussion,feedback provided.

Regards

FM