JS
Jerry S

1 reviews | Active since Oct 2017

16 Mar 2022, 07:17

Expired Contract Cancellation

My Vodacom contract expired on the 1st of February 2022. I have phoned in for cancellation and I was told there will be a last debit order on the 20th of February. Surprisingly I was credited with airtime and I have phoned in to follow up and the consultant assured me that he will get the March invoice to be credited because it was an error from their side. He then suggested a cheaper package for upgrade which he offered a total 15 gig monthly, 5 gig night, 5 anytime and 5 gig streaming. This package cost R79 per month. I have received and invoice for R175 to be debit 20th March then I have phoned in on the 11th March for cancellation because this is not what I have agreed on. I was told again that the cancellation will be done. On the 15th I have phoned again and told I have recently upgraded I cannot cancel and the consultant again said the consultant who assisted me with cancellation will contact me before end of day but it did not happen.

0
Replies (4)
Vodacom
Vodacom's reply16 Mar 2022, 08:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JS
Jerry S's update16 Mar 2022, 13:47
Reviewer Update
Yea, that is what I was told even yesterday but it never happened. 🤦🏻♂️
JS
Jerry S's update16 Mar 2022, 17:16
Reviewer Update
As always, I did not receive any call.
JS
Jerry S's update17 Mar 2022, 16:01
Reviewer Update
I received an invoice for R175. I request my contract and the upgrade to be cancelled.