rW
ronel W

1 reviews | Active since Nov 2012

02 Feb 2015, 13:03

expired contract

according to the consumer act the supplier has to notify you within 40 days before your contract comes to an end with the options if you want to renew or not. NOT VODACOM!!!!! they just assume that you want to carry on and the D/O keeps going of. i tried to phone customer care, but they only follow instructions and company policy. and vodacoms company policy is not to inform clients. well, after more than 10 years with vodacom i had enough. cancelled everything and they will never see me again as apparently they are above the law!

0
Replies (1)
Vodacom
Vodacom's reply03 Feb 2015, 13:47
Official
Hello ronelwebber,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,