LM
Lesang M

1 reviews | Active since Oct 2020

01 Jul 2023, 16:41

EXPIRED CONTACT AS AT 30 APRIL 2023 ENDED NOT CANCEL

IAM BEYOND ****ED.!🤬🤬VODACOM CALLED IN MARCH TO INFORM ME IF I WANT TO UPGRADE OR CANCEL MY DATA CONTACT END OF APRIL. I TOLD THE CONSULTANT I WANT TO CANCEL END OF APRIL.BEFORE THE END OF APRIL I CALLED THEM TO REMIND THEM TO CANCEL THE CONTACT.TO MY SURPRISE MAY AND JUNE THEY BILLED ME AND IAM NO LONGER USING THEIR SERVICES.WHEN I CALL THEM, I DONT GET HELP INSTEAD I GET USELESS EMAILS THAT THEY WILL ESCALATE THE MATTER.I REGRET THE DAY I SIGNED A CONTRACT WITH VODACOM. ON TUESDAY I CALLED AND SPOKE TO A CONSULTANT Mr Godfrey Sithole WHO COULDN’T EVEN GIVE ME A REFERENCE NUMBER.IF A CLIENT DOESNT WANT TO UPGRADE CANCEL THE DAMN CONTACT ON TIME!.VODACOM DO THE RIGHT THING BECAUSE THIS NONSENSE IS MESSING UP WITH MY CREDIT SCORE.

0
Replies (2)
Vodacom
Vodacom's reply02 Jul 2023, 11:34
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
LM
Lesang M's update04 Jul 2023, 19:36
Reviewer Update
After the frustration i had, Vodacom responded and my complaint was solved finally.THANX VODACOM for your quick response 😜👌🏾