Expired Airtime & Excessive usage of Data

Expired Airtime on *** & *** I have done an upgrade 2 years ago and received a “free” phone. I was unaware that I am paying for airtime for this phone. I gave the phone to my daughter but placed the sim card in the safe as she has her own contract. The same happened when I took out a Data contract a year ago. I was offered a free phone, this I gave to my son in law and again I placed the sim card in the safe as he is also on a different network. Only when I enquired about my current contract that was due for upgrade in October, was I informed that I am being charged for airtime on both the above mentioned lines. Only then did I go into your app and saw airtime available but only the amount of airtime allocated for one month each. The airtime on both number have therefore expired. Please note that I am being charged for the airtime – I am therefore paying for the airtime. That is airtime due to me and should not expire!!! This is totally against the consumer act. As explained I was not even aware that I am being charged for airtime for a phone that was suppose to be free. The charges for all 4 contract in on my main bill – I was under the impression that all the charges on that bill was for my line ***. Look at the history and see that no airtime has been used at all. Logic will tell you that I will not keep on paying for airtime for month after month for over a year and not use it?!

I need this airtime to be relocated to this number, or I need to be refunded for all the months I have been charged the airtime. Please advise as to why the airtime on both numbers have not been rolled over, as you will see that airtime on both numbers have not been used at all, AS I WAS NOT EVEN AWARE THAT I AM PAYING FOR AIRTIME never mind receiving monthly airtime. I have then tried and queried this with consultants since Last year October but either the line gets cuts while I am being transferred from one department to the other or I am not being called back with feedback. Excessive usage of Data on *** I have asked more than one consultant that I need to be informed why and how it is possible that 1-2 gigs of data is being used on above mentioned line IN ONE-TWO DAYS TIME. My 5 gigs of data does not even last for 2 weeks. I do not stream videos or movies, etc. Whereby if I load data on my main number *** – 1 gig is more than enough data for a whole week. Please note that after the data on this ****le expires, I have to purchase data via the Vodacom app. Therefore I use data on my main line ***. I will purchase 1 gig for a week, and this is more than enough data to last me. Therefore your explanation that it is apps that update automatically is none void. Even with apps that update automatically – It does not use 2 gigs in 2 days. Therefore please go back and do a proper check as to why 5Gigs do not even last me a 2 weeks!!! Again – Please use logic to realise that this is not possible if I do not stream and look at videos, etc. This you can also verify if you do your checks.

I have checked again and “Enable auto update” is checked on all the apps.

I urgently need feedback on these queries as I am not interested in upgrading my contract until these queries are sorted out.