NS
NTSWAKI S

1 reviews | Active since Feb 2016

06 Nov 2020, 13:48

EXPIRED ACCOUNT

MY SON HAD BOUGHT A CELLPHONE OF WHICH IT WAS A CONTRACT WHICH EXPIRED END OF MARCH 2020,IN APRIL HE CALLED VODACOM TO CANCELLATION OF THE THE CONTRACT, HE WAS TOLD THE CONTRACT IS CANCELLED , LAST WEEK HE RECEIVE A CALL FROM VODACOM THAT HIS ACCOUNT HAS AN OUTSTANDING FEE AND IS HANDED TO LEGAL DEPARTMENT. HE THEN PHONED VODACOM AND SPOKE TO JEROMI WHO TOLL HIM THAT HE CAN SEE RECORDS THAT IN DEED CALLS WHERE MADE IN THAT REGARD ,JEROMI SAID HE WILL ESCALATE THE MATTER TO HIS MANAGER AND WILL GIVE HIM FEED BACK,UP TO NOW NORTHING HAS BEEN DONE PLEASE HEALP HIS NAME IS MOSA SELEKA

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Replies (2)
Vodacom
Vodacom's reply06 Nov 2020, 14:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply11 Nov 2020, 13:01
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Your query is now resolved. Regards Consumer Website Team

Best regards,