Experts at loosing your stuff!!

Earlier this year they lost all my data and now they lost my cancellation documents. 6 Months later my contract is still not cancelled and I am told that I have to do an affidavit to declare that I did indeed submit these documents. And it will take some time before I get refunded... I have never once left the shop a happy customer - once even left in tears. I have had issues with my phone where I had to send it in four times, and apparently they can't assist - its their supplier. But who do I pay every month? Vodacom. Eventually decided to get a new phone out of desperation. Get your management together and start taking responsibility your service and for loosing peoples stuff!