PN
Presha N
1 reviews | Active since Jan 2015
05 Jun 2023, 15:24
********** experience
I paid my account in store before the debit order could go off on the 25th as I had an issue with my account. Notwithstanding receiving my payment they charging me penalty for a returned debit order. I cannot afford to pay the penalty and they suspended the service although my account in terms of my phone usage is up to date. Disgusting company, and consultant from their collections department. My contract unfortunately only expires next year but after this horrible experience, I will NEVER EVER use any product or service from Vodacom. I was a loyal customer since 2011 and now left beyond dissapointed.
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Vodacom's replyOfficial
05 Jun 2023, 15:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jun 2023, 15:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PN
Presha N's updateReviewer Update
05 Jun 2023, 16:03When will the account be reinstated? I did not have the funds on hand but you suspended my account forcing a payment, which i did not have. Not that you would give a damn anyway, right. The Treatment I received after being a loyal customer for so many years, has left a very bitter feeling towards Vodacom. I resent this company. Be that as it may, now that you received the money, will my account be reinstated without hassles or will Vodacom simply not care in providing and customer service?
PN
Presha N's update05 Jun 2023, 16:03
Reviewer Update
When will the account be reinstated? I did not have the funds on hand but you suspended my account forcing a payment, which i did not have. Not that you would give a damn anyway, right. The Treatment I received after being a loyal customer for so many years, has left a very bitter feeling towards Vodacom. I resent this company. Be that as it may, now that you received the money, will my account be reinstated without hassles or will Vodacom simply not care in providing and customer service?