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Tebza M
1 reviews | Active since Mar 2021
09 Mar 2021, 06:04
Experian Payments not updated monthly
I had phone contract with vodacom, my problem with them they take time to update my payment profile at Experian Bureau and it's affecting my credit profile history when applying for credit. We are in March but they last updated my payment profile in January which shows they receive last payment in December and I've already made payment in January and February on time
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Vodacom's replyOfficial
09 Mar 2021, 06:38Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Mar 2021, 06:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tebza M's updateReviewer Update
10 Mar 2021, 16:21Thanks it's updated... I will prefer a last month payments to be updated beginning of the following month like other companies. I hope you update your system accordingly to update the information at Experian every month not after two months. I appreciate your prompt reply
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Tebza M's update10 Mar 2021, 16:21
Reviewer Update
Thanks it's updated... I will prefer a last month payments to be updated beginning of the following month like other companies. I hope you update your system accordingly to update the information at Experian every month not after two months. I appreciate your prompt reply