Expensive service pathecthic customer service

Lost my till slip with serial number spoke 2 2 managers and 1 polite agent for over an hour its not actual money but the principle bu***** my first incident iv had of this nature and vodacom and after over 10yl years of loyalty such ignorance over R29 rand is disguating they simply refusedtl to help the second mangers tone was utterly disguting i understand that i shoulld have been more careful with my slips but from my history this has never been an issue before i spent over 1 hour with vodacom with absolutely no satisfaction my second issue is that my whatsappbundle hasnt been working i now have to wait for the technical team to reimburse this.having to spend my own cash on smaller bundles when im out and about.everyone was so focused on the issue that not one of them focused on a solution i was refused when asked to speak to a operations manager and im expecting an email from the rude manager which i highly doubt is coming